Help

Do you need help? The troubleshooter presents possible solutions on typical issues of Control Your Money and The Real Deal. Please indicate if the suggested solution is helpful by clicking the yes or no button. If you cannot find a solution to your problem, do not hesitate to send in your question to support@controlyourmoney.dk. Answers will be given within 48 hours (weekdays only).

Common issues

Getting started with Control Your Money

• How do I sign up as a user?
• How do I set up a class to use Control Your Money?
• How do I mix the pupils if I want to teach two classes at the same time?
• Do I have to write the names of all the pupils when I set up groups?
• Where do I find an overview of all the groups in one class?
• How do I add and remove groups in a class?
• How many classes can I give access to Control Your Money at a time?
• Where can I get access to the Teacher’s Manual?
• I have forgotten my login. What do I do?
• How can I test Control Your Money without a login?
• How do my pupils log on to Control Your Money?
• What happens when a group doesn’t finish a mission?
• Where do I see how my pupils are doing in the missions?
• How do I use the evaluation tool?
• How do I allow my pupils to go through already completed missions again?

Technical Problems

• The pupils can’t log on to Control Your Money even though I have handed out login information. What do I do?
• Control Your Money works fine at home but not in school (or the opposite). Why is that?
• The pupils are getting different questions than the ones I have tested myself? Why is that?
• Is it required to have computers with sound to use Control Your Money?
• How do I see if the computers meet the needed technical specifications to use Control Your Money?
• When I log on to Control Your Money again, I start where I left off. How do I start over again?

The Real Deal

• How do I create a new project in The Real Deal?